If my child is sick after office hours whom can I talk to?
When our office is closed, calls are directed to our answering service, Triage Logic. If you have an emergency or cannot wait until the office reopens, go to your nearest emergency room.
Can I speak to a physician before my child is born?
Yes. An interview with a doctor can be arranged. At that time, we will answer any of your questions.
If my child is sick, how soon will the doctor see him/her when I call for an appointment?
If your child is sick, we will see him/her on the same day you call.
Should my teenager have a physical each year?
Yes, we recommend that adolescents have a physical once a year. Routine exams give your teenager and opportunity to receive reliable answers to questions he/she may feel uncomfortable asking you or another adult. This exam also allows the provider to discuss with your teenager the normal occurrences of puberty and the importance of a healthy lifestyle.
How do I make an appointment?
All patients must call 302-856-6967 to schedule all appointments. Each day we hold appointments for the acutely ill patients so that our established patients can get seen the same or next day for acute problems. Well Child Checks take longer so make these appointments early.
How do I prepare for an appointment?
On our homepage, please click on Printable Forms/More Printable Forms. You can print the registration forms and complete prior to your appointment. Please arrive 15 minutes prior to your scheduled appointment time so we can verify your insurance eligibility and coverage. If you do not fill out the forms prior to your visit, then you will need to fill them out in the office prior to your visit.
If your insurance has changed, please notify the office as soon as possible by call 302-856-6967 and having your insurance card ready.
How do I refill my regular medications?
To get Refills all you need to do is contact our office at 302-856-6967 and let the staff know you are running out. We will electronically send the prescription renewal within 3 business days. Please remember to give us the name, dosage and quantity needed for each medication.
Is there an appropriate dress for visits?
Please remember that it is always helpful to be appropriately dressed for your exam. When there is a problem with your legs make sure that you wear clothing that will make it possible for your provider to easily examine your legs. The same is true for a physical or shoulder exam. If you wear glasses please bring them, we may need to do a vision exam. Infants will need to be undressed during their exams so please bring a blanket to wrap your child while awaiting the providers.
What else do I need to bring each visit?
Please bring a valid ID like a driver's license and your most recent valid insurance card to every visit. If we are on par with your insurance and have a contract with that carrier, then we must follow the rules in the contract. This means that we are required to collect the co-pay, co-insurance and deductibles at the time of service (we take check, cash and credit card).
What do I do if I have forms to be filled out?
If you have any forms to be completed by our providers, PLEASE check the form thoroughly and fill out and sign all parts you are supposed to. Please make the front desk and nurse aware of what you need. Most forms will be completed at the time of the office visit but some can take up to 5 business days to complete. We do charge to fill out some forms as well. Our receptionist can let you know of possible charges.
What if I am a minor (under 18)?
Children and teenagers under 18 MUST be accompanied by their parent or legal guardian or have a note written, SIGNED, and DATED by their parent or legal guardian in order to be seen if brought by someone else (must be over 18). Please understand that a minor coming in accompanied by their grandparent, sibling, or aunt/uncle without the note cannot be seen.
What do I do if I am running late for my appointment?
Please show up for your appointment on time. Please call ahead if you are going to be late for your appointment, as we will try to reschedule you for the same day. Anyone more than 15 minutes late may lose their scheduled appointment but may be seen as a "fit-in". All "fit-ins" should expect to wait before being seen. Regular scheduled appointments have priority.
What happens if I miss my appointment?
We require patients to give us 24 hours' notice if you are not going to keep your appointment. If you miss your appointment, please call 302-856-6967 to reschedule your appointment.
Who do I contact for billing purposes?
Please contact Billing/ Patient Services at 844-312-0523 for any questions about your bill. Please remember we can only go on what information you have given us and what your insurance company says based on that information.
How do I get a copy of your Notice of Privacy Practice?
You may request a copy of our Notice or Privacy Practice at the office or print a copy from the website.
How do I get my records sent to you or from you?
To get records sent to us please print off the Records Release form on the homepage towards the bottom right (called "more printable forms"). Please put the patient's name and the name of the Doctor or facility you want to get the records FROM (Our name is already on there.) Don't forget to sign the paper before you send it or bring to the office (we will fax it for you). In order to have your records sent to other physicians, we require your written authorization. An administrative fee will be charged for any records given to the patient. These records must be requested with at least 1 week notice.
What forms of payment do you accept?
We accept all major credit cards: Visa, MasterCard, American Express and Discover. We also accept cash and checks.